Last Updated: January 26, 2026
At Joy Trends, we want every purchase to feel confident and joyful. Because our products are made-to-order, our refund and returns policy follows print-on-demand industry standards to ensure fairness and transparency for both our customers and production partners.
Please read the policy below carefully.
1. Returns & Exchanges
We accept returns or replacements only if an item is damaged, misprinted, defective, or incorrect.
We do not accept returns or exchanges for:
- Buyer’s remorse
- Incorrect size selection
- Change of mind or unwanted gifts
📌 All claims must be submitted within 7 days of receiving your order.
2. How to Request a Replacement or Refund
To request a refund or replacement, please email support@joytrends.com with the following details:
- Your order number
- A clear photo showing the issue
- A brief description of the issue
Once received, our team will review the claim and coordinate with our fulfillment partner to resolve the issue as quickly as possible.
3. Refunds (If Applicable)
If your refund is approved:
- Refunds are issued to the original payment method
- Processing times may vary by provider
- Please allow 5–10 business days for the refund to reflect in your account
4. Non-Returnable Items
Due to the custom nature of print-on-demand products and hygiene standards, the following items are non-returnable unless damaged or defective:
- Custom-printed apparel
- Personalized products
- Sale or clearance items
- Opened accessories such as mugs, phone cases, or face masks
5. Order Not Received
If your tracking information shows no delivery and the estimated delivery time has passed:
- If the package is confirmed lost in transit, we will issue a replacement or refund.
- Please contact us so we can investigate the issue with our fulfillment partners.
Need Help?
If you have any questions regarding this policy, feel free to reach out through our Contact Us page or email us at support@joytrends.com. We’re always here to help.
