Orders & Shipping
Where do you ship to?
We proudly ship worldwide! Whether you’re in the U.S., Europe, or anywhere else, Joy Trends brings joy to your doorstep.
How long does shipping take?
It depends on your location and product type:
- USA: 5–12 business days
- International: 7–20 business days
You’ll get a tracking number once your order item(s)!
Do you offer free shipping?
Yes! We offer Free Shipping on orders over $149 USD. Keep an eye out for limited-time shipping promos too!
Can I cancel or change my order?
Once an order is placed, it starts processing quickly. If you need to make changes, email us ASAP. We’ll do our best if it hasn’t gone into production.
Returns & Exchanges
Can I return or exchange an item?
We accept returns and exchanges for damaged, defective, or incorrect items. Please contact us within 7 days of delivery with photos, and we’ll make it right.
Note: As many products are made-to-order, we cannot accept returns for change of mind or sizing issues.
What if I received the wrong or damaged item?
Don’t worry! Send us a photo at support@joytrends.com within 7 days, and we’ll send a replacement or issue a refund.
Product & Sizing
How do I find my size?
Each product has a size guide on its page. We recommend checking it before ordering, as our items come from various suppliers and may vary slightly.
Do you offer discounts on Products?
Yes! You can join our Subscription Newsletter for the Coupon Code and future deals. You can also follow us on social for exclusive deals and seasonal promotions!
Payments & Security
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods for your convenience.
Is your website secure?
100%! Our checkout is protected with SSL encryption and trusted third-party processors to ensure your data is safe.
